SHIPPING
How long will it take for my order to arrive?
Delivery usually takes 2–5 business days.
Once your order has been shipped, you will receive a tracking number.
How much does shipping cost?
We offer free shipping on all orders – with no minimum purchase required.
Do you ship internationally?
Yes, we ship to selected countries worldwide.
Shipping costs (if applicable) will be displayed at checkout.
RETURNS
Can I return my order if I’m not satisfied?
Yes, you can. For return instructions, please contact us at Info@isabellanewyork.com
How does the return process work?
Once you contact us, we’ll send you the return instructions and form.
Items must be unused and in their original packaging.
When will I receive my refund?
Once we receive and approve your returned package, your refund will be processed within 3–5 business days.
CUSTOMER SERVICE
How can I contact you?
You can use the contact form on our Contact Us page or email us directly at Info@isabellanewyork.com
How quickly do you respond to inquiries?
We aim to respond within 24 hours on business days.
PAYMENT
Which payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, and Google Pay— all transactions are secure and encrypted.
Is it safe to shop with you?
Yes, we use SSL encryption and work only with trusted payment providers.
PRODUCTS & SIZES
How do I choose the right size?
Check our size chart on each product page, or contact us — we’ll be happy to help you find the perfect fit.
Are your products sustainable?
We work with suppliers who focus on quality and responsible production.
Learn more on our About Us page.